We all have clients and as with anything in life they come in all shapes and sizes – some clients are great, some are just everyday-type clients. Unfortunately, sometimes we find ourselves knee-deep in a relationship with a client that we wish we’ve avoided.
The topic of dealing with bad clients (or “clients from hell”) has been beaten to death by freelancers and business owners in general. I’ve talked about it on this blog as well (turned out to be the most popular article to date – just look in the Popular Posts section).
The subject is fascinating partly because we’re just curious to learn what others have gone through. And gosh, do we learn about some horror stories.
We think we are vigilant and screen our prospects well, but sometimes we misjudge or don’t bother to look deep enough or are just too tired and let our guards down
… and then we pay.
We get frustrated, waste time/resources, we doubt our abilities and ultimately we loose money. We don’t deliver our best & we certainly don’t enjoy the work. When relationships go sour everyone looses.
What if that didn’t have to be?
Dealing with difficult clients is freelancer’s reality so it’s best to be prepared for when the situation occurs and attack it head on.
Whether it’s a client who constantly changes their requirements or one delaying payments, you still need to give your best because of your own integrity and desire to deliver a high quality product and experience for your client. Your success depends on your service and while complaints are reality of any business you can’t afford having your reputation damaged by dissatisfied clients.
Communication is key. Being professional, respectful and polite can go a long way. Your goal is to get back on track, so take a step back and re-evaluate, ask questions, clarify. Get your own ego in check and look at the situation from your client’s perspective. Don’t go around assigning blame but rather look for solutions.
Bite the bullet and try to work things out because that’s really the only good way out of the situation. Your success depends on your best service so do your best to provide it, regardless of the situation.